Riu Palace Mexico Overview
In a beachfront location just 3km from Playa del Carmen, Mexico, the elegant Hotel Riu Palace Mexico (24h All Inclusive) is aesthetically decorated in line with the traditional style of Mexican estates.
The excellent service makes it the perfect place to get away from it all and regain energy in the heart of a natural atmosphere. The hotel includes two fresh water swimming pools surrounded by a vast park, a Jacuzzi, a solarium-terrace, a gym and the wellness centre with a range of different treatments and massages.
Mexican cuisine is famous for its wide variety of recipes. It is recognised for its distinctive and sophisticated flavours which incorporate many different spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer menus and dishes from all parts of the world.
The All Inclusive system includes a range of sports and activities to enjoy all day long with our entertainers, whilst the entertainment program will ensure you make the most of every minute. This hotel is located in a shared complex with the Hotel Riu Palace Riviera Maya, Hotel Riu Yucatan, Hotel Riu Playacar and the Hotel Riu Tequila so you can find numerous activities such as table tennis, a gym, volleyball, golf and water sports like windsurfing, catamaran, kayaking, bodyboarding, snorkelling and much more. At night we invite you to watch shows and listen to live music or visit the “La Piñata” club where you can dance to the best beats. Your children can also participate in the exclusive Riu Land entertainment program where they can do crafts and activities with other children.
HOTEL AMENITIES
- Accommodations for Physically Challenged Guests
- Aerobic Classes
- Aerobics (aqua)
- Babysitting Services ($)
- Bar (swim-up)
- Bars/Lounges (5)
- Beach
- Beauty Salon ($)
- Bicycle Rentals
- Boat Rentals ($)
- Breakfast Room
- Car Rental Desk ($)
- Children’s Activities
- Children’s Playground
- Conference Rooms
- Currency Exchange
- Dive Center ($)
- Doctor (on call) ($)
- Entertainment
- Exercise Classes
- Facilities for Physically Challenged Guests
- Fitness Center
- Floors (3)
- Gift Shop ($)
- Golf (nearby) ($)
- Gym
- Ice Machines
- Jacuzzis (2)
- Juice Bar ($)
- Laundry Service ($)
- Massage Services ($)
- Medical Services ($)
- Multilingual Staff
- Newsstand ($)
- Parking Facility
- Ping Pong
- Pool (children’s)
- Poolside Beverage Service
- Poolside Grill
- Poolside Meal Service
- Restaurants (6)
- Room Service (24-hour)
- Rooms (434)
- Safe Deposit Boxes (in room)
- Sauna
- Snack Bar
- Spa ($)
- Steam Baths
- Sundries Shop
- Taxi Stand ($)
- Umbrellas (beach/pool)
- Volleyball (beach)
- Watersports (motorized) ($)
- Wedding Coordinator ($)
- Wedding Site ($)
At Riu Tequila. Pools (outdoor) Three swimming pools One swimming pool with swim-up bar Children’s swimming pool Complimentary sun loungers, towels and parasols by pool area. Sun terrace. Entertainment
• Daytime entertainment programme for adults (daily)
• Daytime entertainment programme for children ages 4 to 12 at RiuLand (daily)
• Live music, shows or RIU evening programme (daily)
• Complimentary entrance to “La Piata” night club and drinks (Riu Tequila, open every night) Miscellaneous Amenities Facilities at the Resort: Chapel Facilities at Mexican Street: Fitness Center Spa Services ($) Shops ($) Beauty Salon ($) Photo Studio & Lab ($) Medical Center ($) Internet Access (wireless)
• Free WiFi is available in the lobby and in the guest rooms. Activities Sports and activities (All Inclusive):
• Two (2) Lighted Hard Surface Tennis Courts
• Table Tennis
• Workout
• Volleyball
• One (1) Introductory Scuba Diving Lesson in Pool
• Windsurfing
• Catamaran
• Kayaking
• Body Board
• Snorkeling Equipment
• Sauna
• Jacuzzi
• Gym Sports and facilities nearby (additional charge):
• Assorted water sports available
• Tennis lessons -18-Hole Golf Course Use of the gym, jacuzzi and steam bath is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.
ACCOMMODATION CATEGORIES AND DESCRIPTIONS
Arrival/Departure Time:
• Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on request, and subject to availability.
Children Policy:
• Children’s age break is 12 years old.
Maximum Occupancy:
2017 Junior Suite – 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
• Superior Junior Suite – 3 adults or 2 adults and 2 children, or 3 adults and 1 child.
• Suite – 3 adults or 2 adults and 1 child.
• Jacuzzi Suite – 3 adults or 2 adults and 1 child.
Junior Suite, (JRS) Air conditioning, ceiling fan, 2 double beds or 1 King size bed, split level living room area with sofa or sofa-bed, direct dial phone, regularly restocked mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15″), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.
• Number of accommodations: 20 Bedding: 1 king bed or 2 double beds. Accommodation amenities include: bathrobe and living room.
Superior Junior Suite, (JSS) Air conditioning, ceiling fan, 2 double beds or 1 King size bed, split level living room area with sofa or sofa-bed, direct dial phone, regularly restocked mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15″), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with courtyard view.
• Number of accommodations: 15 Bedding: 1 king bed or 2 double beds. View: Courtyard. Accommodation amenities include: living room and bathrobe.
Suite, (STE) Air conditioning, ceiling fan, 1 King size bed, bigger living room area with sofa, direct dial phone, daily replenished mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15″), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.
• Number of accommodations: 2 Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.
Jacuzzi Suite, (BFD) Air conditioning, ceiling fan, 1 King size bed, bigger living room area with sofa, direct dial phone, daily replenished mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15″), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with private Jacuzzi.
• Number of accommodations: 1 Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.
Whirlpool Whirlpool bath on upper terrace
All accommodations include: balcony, telephone (direct dial), ceiling fan, safe deposit box, iron, maid service, television (satellite), air conditioning, bathtub, rollaway bed (on request), crib (on request), smoke detector, ironing board, sprinkler system, turndown service, alarm clock, mirror (vanity), bidet, room service (24-hour), hairdryer, liquor dispenser and radio.
Mini-bar Fully stocked and regularly restocked
Room Service (limited) 11:00am -11:00pm
Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.
FOOD AND BEVERAGE OUTLETS
Bar Cubano, Lobby Bar.
El Palmeral, swim up and poolside bar.
Guacamole, beach restaurant / grill and steakhouse.
Capuchino, patisserie & ice cream parlor.
Los Mariachis, lounge bar with terrace.
Don Julian, Main restaurant with terrace, buffet style with show cooking, serving international and local specialties.
Krystal, Fusion cuisine restaurant, a la carte, open for dinner.
La Bodega, Mexican restaurant with service at the table, for dinner.
La Dolce Vita, Italian restaurant.
Miyagi, A la carte, open for dinner.
Cuisine: Japanese.
Please Note:
• Reservations are no longer required for specialty restaurants at Riu Hotels. They will operate on a first come, first serve basis, within normal operating hours.
HONEYMOON PACKAGE
Package Inclusions:
• Surprise welcome gift in their room
• Small bottle of Tequila
• King bed (subject to availability at time of check-in)
• Late check-out (subject to availability at time of departure)
• Complimentary upgrade to next available room category (subject to availability and upon request)
• A $35.00 USD Spa credit for an Ocean Harmony massage for two (50 minutes), per adult, per stay. This discount does not apply with other promotions and discounts.
Package inclusions are subject to change.
BONUS FEATURES
• Morning coffee -Parking -Towels -Use of Fitness Center -Daily activities -Watersports (Non-Motorized) -Welcome Drink -Afternoon tea -Bottled water -Use of Tennis Courts -Exchange privileges with all RIU hotels in Playa del Carmen.
• -1 Gala dinner per week
• Honeymooners will receive a surprise gift in their room upon arrival.
• Marriage certificate required. Must be issued within the past 90 days
MISCELLANEOUS INFORMATION
Spring Breaker Policy:
• Definition of Spring Breaker/Spring Breaker Group:
• High School through College aged individuals who vacation in traditional or FIT Groups to celebrate their Spring Break. In North America this can be any time from late February through mid-May.
• Any group or individual arriving on RIU Hotels & Resorts property with the characteristics as described in the above definition will not be admitted on property, with no refund.
• Please be advised that Riu Hotels and Resorts will use any and all means at their disposal to identify and cancel suspected Spring Breaker Groups. Partners should abstain from quoting Riu properties for FIT or traditional groups which they suspect may be youths traveling together for said purposes.
• Spring Breakers (either groups or individuals) are not allowed at any RIU property at any time during the year.
• RIU Hotels & Resorts reserves the right to withhold admission to any Spring Breaker arriving on property.
Minimum Age Requirements:
• At least one person 21 years or older is required in every room during the months of February through May.
• During the remainder of the year, at least one person 18 years or older is required in every room.
• The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age.
• Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.
• Parties in rooms are not permitted.
• Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
General
• No student groups permitted any time
• Each room must have at least 1 person at least 21 years old for the months of March and April
• At least 1 passenger per room must be 18 years or over for check-in
• It is not possible to exchange US Dollars in the hotel.
