Frequently Asked Questions

Before You Leave

Ensure you have all of your ID’s and documents (and a pen) on hand, not packed in your main luggage. VERIFY YOU HAVE PROPER ID’S NOW, DON’T WAIT UNTIL JUST BEFORE YOU DEPART! Passports are required for all US and Canadian citizens traveling internationally via air, and should be valid for at least 6 months after travel date.

If your package includes a honeymoon or anniversary feature, you will need to bring a marriage certificate as proof of marriage date. Guests being married at the resort must bring original documents needed.

Minors under 18 years of age traveling alone, with only one parent, or a third party (or who have a different last name than parent) may need additional notarized paperwork; minors 14-17 traveling to the Dominican Republic will need photo ID.

Please refer to TERMS for detailed document requirements. We cannot be responsible for missed flights due to lack of proper documents. If you have any questions at all about document requirements, please contact us prior to departure, as proof of citizenship is your responsibility. Double-check your tickets/vouchers (enclosed) for accuracy and contact us with any questions.

Because your room may not be immediately available upon check in (most resorts have a check in time of 3PM), pack your carryon with a bathing suit. This way you can take full advantage of the resort’s included amenities (pools, beach, dining, etc.) as soon as you arrive – even before the room is ready. The resorts will normally offer changing facilities as well.

IMPORTANT NOTE: Liquids in carryon bags must be 3 oz bottles or less and be in a clear, one quart-sized ziploc bag, or they will be confiscated at Security checkpoints.

Bring small denominations in US currency. It’s widely accepted, but change will be in local currency, and ATM’s are hard to find.

Check with your cellular carrier about coverage at your destination – in many cases, even their international roaming rates will be significantly less expensive than the hotel phone, and much more convenient (calling home from the beach!)

Men – remember long pants, collared shirts, and closed-toe dress shoes, as many of the restaurants have a dress code. Some resorts have fine dining that require a jacket; ask for details. For women, sun dresses & sandals, etc. are fine.

Don’t forget suntan lotion, bug repellent, sunglasses, and medications (prescription medications/needles will need to be clearly marked and documented by the doctor.) Be sure to pack all traditional film in your carryon, as new airport screening machines for checked baggage may destroy film. Digital cameras are not affected.

The Day You Depart

If you have purchased the pre-departure cancellation insurance and do need to cancel, please contact the number provided in your documents on the vouchers themselves (not the insurance brochure) prior to the flight’s departure. For last-minute cancellations, this number (not our office, which may be closed) must be called. If you’re not able to speak with someone in our office directly about cancellations before departure, you must contact the provided number; leaving a message with our agency or only contacting the insurance company will not ensure coverage.

You MUST check in at the airport at least two hours prior to your departure time or risk being denied boarding without refund; airlines are very strict about this! Call the airline 24-48 hours before travel to reconfirm your flight times.

If you do run into any flight problems at the airport, do not leave the airport, as this may cause your tickets to be voided. In most cases our office and our suppliers will be closed that early in the morning, so make sure to have the airline representative onsite handle it immediately; ask them to “reprotect” your tickets. If your flight is delayed, rest assured your airport transfers will still be valid that day as the transfer companies are updated of flight changes. If for some reason your flight is postponed until the next day, please contact us so we can notify the resort that you are not a “no-show” and won’t lose your reservation; we may even be able to shift your travel dates with the resort to give you the same length of stay.

When You Arrive

Have your transfer voucher handy and head to the Ground Transportation area of the airport, just outside baggage claim. Make sure to have a few American dollars available for the airport’s SkyCaps – they are not employed by the resort, and are very assertive (and helpful) in transferring your bags to the correct shuttle!

Do not accept transfers from anyone but the company listed in your travel documents, even those promising free transfers. Time share companies are abundant in foreign countries, and you may be approached both at the airport (offering free transfers, but see the above note) and at your resort during your stay. If not interested, a simple “No, thank you” will suffice. If you do decide to attend a time share presentation, make sure to receive your free gift/offer before you attend, and don’t make any decisions on the spot (it’s your vacation, maybe not the best time to make big financial decisions!)

When you arrive, plan ahead/reserve times for things such as dinner reservations, excursions, snorkeling/scuba, Spa treatments, and activities, as they can fill up quickly. You can usually do this immediately upon arrival.

As soon as you arrive at your room, put valuables in the room safe – for you honeymooners, put those new wedding rings in there, as they may not be sized properly, and they just may end up at the bottom of the ocean while waterskiing!

If you plan to scuba dive, arrange your resort certification test (if applicable) with the Watersports department as soon as you arrive, and remember you cannot dive on the day you depart, so don’t wait until the last day.

All inclusive resorts normally include all gratuities, so tipping is not necessary, but outside the resort (buses, etc.) it’s recommended.

Any questions at all, the Front Desk or Guest Services can answer them, or direct you to the proper party. If there were any problems during your stay, please make the management staff aware of it while you are still at the resort so it can be documented, and let us know as soon as you return.

The Day You Return

Make sure to find out what time the shuttle bus is taking you back to the airport;. The bus will depend on what flight & flight time you have, so check with the Bell Desk or Guest Services. Some resorts ask that you confirm your return transfer with Guest Services 24 hours before departure.

Pack your carryon with appropriate clothing – if you have a later flight, don’t be stuck wearing your travel clothes all day! Pack a bathing suit and enjoy one last day at the pool, and take advantage of a Hospitality Room (check with Front Desk for location) to change/freshen up before departure.

The resort Gift Shop is a nice last-day stop for resort-branded gear, but the airport duty-free shops will usually have the best deals on alcohol/tobacco/souvenir products.



Denise Auletto
Senior Travel Consultant

Office (866) 278-8728 x 85


Carole Fitzner
Travel Consultant

Office (866) 278-8728 x 88


Tracy Umstead
Director of Operations

Office (866) 278-8728 x 82


Elmer Joy Jr
Office Manager

Office (866) 278-8728 x 84


Steve Umstead
Director of Marketing

Office (866) 278-8728 x 81

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Based on 69 reviews
Kathy Schafer
Kathy Schafer
April 17, 2024.
Berwick Travel was so helpful and easy to deal with, and patiently answered all my questions! Will definitely use them again!
Abbie Brown
Abbie Brown
February 4, 2024.
Carole helped us plan our honeymoon and she was super helpful and responsive! She was attentive to the kinds of things we wanted to do and provided options that fit. She also helped arrange transportation and flights which is always helpful when traveling out of the country. Carole was great to work with and would highly recommend!
Joie Ann
Joie Ann
February 1, 2024.
Just got back from a great trip to Punta Cana. I worked with Denise Auletto, told her what we were looking for & she delivered and i definitely(unintentionally)drove her crazy & she didn't miss a beat! The resort was beautiful, our suite was gorgeous and the service was top notch. Denise did a fabulous job with the choices & kept in touch & kept us up to date, made sure we had all of our travel documents to insure no hiccups! I will absolutely go back to Denise & Berwick Travel for all my travel needs!
Morgen Sitzler
Morgen Sitzler
January 19, 2024.
Steve booked a trip for my friends and I to El Dorado Royale in Cancun Mexico. It was a beautiful resort and we had the best time. He had all our transportation booked for us and it all went very smoothly. On the last day our flight got cancelled at the airport and Steve handled everything for us. Got us into our resort for an additional night at a discounted rate and set up transportation back to the hotel and then back to the airport for the next day. Everything went smoothly because of Steve. Will definitely book again through them!
Michael Williams
Michael Williams
December 10, 2023.
I came across Berwick Travel completely by accident when looking for a birthday getaway to Mexico. Originally wanting to escape to a resort we were familiar with, I couldn't find a reservation that suited the occasion. I contacted Berwick Travel for suggestions and was greeted by Chelsea who had plenty of options and recommendations. We chose Palafitos Overwater Bungalows and all I can say is they didn't disappoint! Chelsea handled everything and made sure we were well taken care of! If you're planning a getaway contact Berwick Travel and Chelsea!
Karen Kehler
Karen Kehler
November 8, 2023.
I looked for a Viking Cruise agent in the NEPA region and found Berwick Travel. Our entire trip was coordinated through emails - very convenient - and Steve suggested the perfect 'starter' cruise -The Rhine River - Basel to Amsterdam with extension in Lake Lucerne, Switzerland. It was beyond our expectations in so many ways! Viking takes over the minute you land. Steve helped with making sure everything was set up properly - Air fare plan allowed us to upgrade easily, investigate rooms & layout of ships, details of each day -using MyVIkingJourney - website - that made a 1st time overseas seamless. I had wondered what made Viking so special and so many so loyal to their cruises and now I know why. Details, professionalism, highly qualified guides, exceptional ship design, staffing, cleanliness, food, and activities. They are a 'thinking cruise not a drinking cruise' but with that doesn't mean boring - when you meet up with fellow passengers and enjoy the lounge, bar area and even the 'disco night'. The passengers were an interesting mix - and there were a wider range of ages than we had expected - it was definitely an educational experience - but not 'lecture style" - each guide had their own expertise, personality and ways to keep the information moving, funny and memorable. Our room - #308 was on the same floor as the Lounge/bar and Aquavit dining area - the perfect size, location and having a balcony was a nice addition to watching the shorelines through the different regions. Personally at 65 - it was a perfect honeymoon/anniversary trip. The Alps were unforgettable. Younger couples may wish for more romance than education - as bookworms we loved that element. The menus and food were top notch. The daily variety always had a great choice for even the most discerning. We also decided that the portions were perfect (small by USA standards) but you could enjoy- indulge all the way through desserts because they didn't stuff you with the 1st course. Light buffets were limited. Meals were 'scheduled' but not 'fancy' or intimidating - open table style encouraged meeting others. River cruising is also quiet! No big waves - smooth sailing - easy to sleep through! Bottom line - Viking deserves its loyalty and it is a good value especially when you add in all the details that make it successful. Thanks Steve & Berwick Travel!
Jerome Williams
Jerome Williams
November 6, 2023.
I have high praise for Denise and Berwick Travel. We booked a Viking cruise with them and they were exceptionally responsive and informative. I would recommend them to anyone seeking a travel agent that covers all of the details and responds so well. Thank you Denise and Berwick Travel.
Ken McKell
Ken McKell
November 5, 2023.
Thank you, Denise for making this trip go as smoothly as possible. We had a positive and memorable experience starting with our flights and through all the excursion's towns/cities we visited. The food and service on our boat Tor was excellent, the rooms a little small but all in all a very positive experience. The Danube trip will be filled with pleasant memories for us and we will definitely be using Berwick Travel again to plan any future trips. Thanks again, Denise!
Mary Clarke
Mary Clarke
November 1, 2023.
Carole Fitzner at Berwick Travel has been great to work with! She has been very knowledgeable about the trips we have been interested in. We will definitely continue to utilize her and Berwick for future travel plans.
Linda Shepherd
Linda Shepherd
October 27, 2023.
My experience with Denise with berwick travel was amazing. From the pickup at the airport to the resort. Everything was on point. I did not sweat a bit. Simply no worries. Everything was covered under one price. My stay and return home was excellent. Thank you for the grand experience.

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