Playacar Palace

Playacar Palace Overview

Playacar Palace is an intimate resort, where you’ll still find plenty of activities and entertainment, but where the atmosphere is peaceful and relaxed. Our service is exemplary, the amenities abundant, and the guest rooms and suites spacious and luxurious. For a Playa del Carmen resort vacation, Playacar Palace is a serene and secluded corner of upscale, authentic Mexico.

Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.

This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 208 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.


More Resort Information:

Your guestroom or suite at Playacar Palace; most of which feature balconies and ocean views, will take your breath away. As inspiring as the views are, the abundant in-room amenities include a double whirlpool in every room, 24-hour room service and a luxurious, stylish décor. You’ll be surrounded in comfort and elegance at Playacar Palace When you’re ready to relax and unwind, choose from in-room wine, a stocked mini-bar or a liquor dispenser containing brand-name label whiskey, tequila, rum and vodka. The fine linens and cotton duvet on your comfortable custom Palace Bed® will reward your day with a restful sleep.Our Playa del Carmen rooms and suites include abundant comforts and amenities, such as CHI-branded hair tools and bath products, LCD television with satellite, individually controlled air conditioning, direct dial telephone, alarm clock, coffee maker, wireless Internet and much more.


Deluxe Resort View 
The Deluxe Resort View guestroom accommodates up to 4 guests, including children & infants, with a choice of either 1 king or 2 double beds. Relax on your balcony with two chairs and table and enjoy the view of the attractive resort grounds. This category is not open to Groups as availability is limited.

Superior Deluxe Ocean View 
For a view of the Caribbean, choose the Superior Deluxe Ocean View guestroom, which accommodates up to 4 guests in 1 king or 2 double beds. Each room features either a roomy balcony or terrace. Enjoy our gift of complimentary fruit & red wine upon your arrival.

Superior Deluxe Partial Ocean View 
Our Superior Deluxe rooms feature one 1 king or 2 double beds to accommodate up to four guests. Some rooms have balconies with two chairs and a table, while other rooms do not, but all offer a partial view of the Caribbean.

Concierge Level – Ocean View 
These deluxe rooms on our Concierge Level accommodate up to 2 adults in 1 king bed. In addition to all amenities included in every Playacar Palace guestroom, this room offers a number of high-end amenities:

  • DVD player
  • CD player
  • L’OCCITANE bath amenities
  • Aromatherapy
  • Two 25-minute massages at the Beach/Spa (location varies)
  • Espresso/American coffee maker
  • Alarm clock/radio/iPod dock
  • Professional CHI hair dryer & flat iron
  • 24-hour room service from select restaurant to create a “Special Menu”
  • Nightly Petit Fours with your turndown service
  • Pillow menu
  • Exclusive concierge phone service
  • Private check-in & out / early check-in & late check-out (subject to availability)

Honeymoon Suite 
Honeymoon couples will treasure the spacious luxury of our Honeymoon Suite and its king bed. Includes an ocean front view and seating area.

Governor Suite 
Featuring a king bed, our Governor Suite is our largest and most luxurious guestroom, offering more than 700 square feet of finely appointed space. The following in-room amenities are provided in all Playacar Palace guest rooms and suites:

  • Double whirlpool
  • Liquor dispenser containing whiskey, tequila, rum & vodka
  • In-room wine
  • Mini-bar containing sodas, bottled water, juices & domestic beer
  • Individually controlled air conditioning
  • 24-hour room service
  • Turndown service
  • LCD TV with satellite
  • Purified water
  • Farouk bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Direct dial telephone
  • Alarm clock
  • Hair dryer
  • Iron/ironing board
  • Wireless Internet

Delectable Dining in a Casual Setting

At Playacar Palace, dining is a special occasion all to itself. We invite you to indulge in specialty cuisines or dine in the serene atmosphere of your room with our 24-Hour Room Service menu. Using only the finest local and imported products, including high quality US beef, our restaurants create delicious and memorable meals. No reservations are required, but long pants and a collared shirt are required for dining in our premium Playacar Palace restaurants. Lighter fare and sweet treats are served along with gourmet coffee, teas and other drinks throughout our lounges and snack bars.

Whatever your dining pleasure, our Signature Inclusive Luxuries mean you can order whatever your heart desires. Among those all-inclusive benefits is wines rated scores of 85 or higher in major wine publications. For a cocktail or aperitif, we pour brand label domestic and imported whisky, vodka, gin, brandy and rum in our restaurants and bars.

Café del Mar
Located in our central lobby, Café del Mar is a casual restaurant serving an international breakfast and lunch buffet and an a la carte international/Mexican menu for dinner. The dress code is casual but wet clothing and uncovered swimwear are not allowed.

Also located in our central lobby, Terrazza is a casually elegant choice for dinner, serving an a la carte Italian menu. Long pants, collared shirts and shoes are required.

For lovers of Asian cuisine, Mo-Mo-No-Ha-Na serves dinner in a central lobby location. Casual attire acceptable.

Cielo Bar
Cielo is our lobby bar, open from 10:00 am – 1:00 am.

Aqua Bar
Enjoy the Aqua pool & snack bar from 10:00 am – 6:00 pm.

Luna Lounge
Luna Lounge serves cocktails and Thai hors d’oeuvres from 6:00 pm – 1:00 am.

Room Service
Whether it’s breakfast you’re craving, lunch or dinner, breakfast for dinner or simply a quick snack, our 24-hour room service menu has something to please even the most discerning palettes. As part of our all-inclusive offerings, guests can indulge in a full menu of in-room food and beverage selections at any time of day in any room category, no matter the length of stay. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too. Choose from a wide variety of tasty items from breakfast omelets to hamburgers, steak, pastas and more. Compliment your meal with freshly squeezed juices, premium coffee or a glass of wine from the room service wine list. No meal is complete without dessert, which is also available for in-room indulgence 24-hours a day. So, sleep in or stay in, relax and take advantage of our 24-hour, all-inclusive room service.

* Wet clothing or uncovered swimwear not allowed.
** Long pants, collared shirts, and shoes required.

When not out on the greens, at the spa, relaxing under the sun, or strolling around town, you will find everything you need at Playacar Palace to keep you active. Enjoy a host of recreational activities, an expansive pool and the nearby tennis court. A supervised kids club engages children in a variety of fun activities.


  • Outdoor pool w/kiddie section
  • Swim up bar
  • Solarium
  • Scuba diving demonstration
  • Spa facilities at Golf Club ($)
  • Tennis court nearby
  • Fitness center at the Golf Club
  • Giant chess, Table games
  • Kids club (ages 4-12)
  • Video and gaming stations featuring Wii, Xbox and Kinect
  • Daily poolside and beach activities Nightly entertainment
  • Non-motorized water sports at Moon Palace Golf & Spa Resort


Playacar Palace is set along a wide sandy stretch of beach overlooking the stunningly beautiful Caribbean Sea and steps away from the laidback charms of Playa del Carmen. This sophisticated tropical paradise is great for family beach vacations with plenty of amenities and activities. The Playacar Spa & Golf Club features an 18-hole Robert von Hagge designed golf course carved out of the dense Mayan Jungle while the enticing spa, with a complete hydrotherapy facility, soothes the body, mind and soul. Guests of Playacar Palace can also enjoy exchange privileges at Cozumel Palace, located in the secluded island of Cozumel and only a short ferry ride away.

  • Concierge
  • Bell staff service
  • Wedding services ($)
  • Beauty salon at Golf Club ($)
  • Spa boutique at Golf Club
  • Pro-shop at Golf Club ($)
  • Gift shop ($)
  • Travel agency ($)
  • Car rental ($)
  • Doctor on call 24 hrs. ($)
  • Taxis availables 24 hrs. ($)
  • Ice Machines
  • Dry cleaning and laundry services ($)
  • Cribs, rollaways & wheelchairs on request
  • Currency exchange
  • Palace Vacation Planners desk ($)
  • Golf package ($)
  • ATM machine
  • Wireless Internet
  • Self/valet parking (complimentary)
  • Complimentary transportation to the Playacar Spa & Golf Club


Envision just the two of you exchanging vows on a secluded white sand beach or with dozens of friends and family gazing on as you celebrate your new life together in a lush tropical setting. With many unique wedding and reception venues, intimate and grand, it’s a breeze to imagine your wedding dream coming to life.



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A variety of planning options for every couple, from small intimate ceremonies to elaborate events.

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